Tuesday, January 24, 2012

Don't Trust Qwest Centurylink

Dear friends, business associates and all,


Thank you for your patience while we have been unable to connect to the internet. This outage was caused by Qwest Centurylink. When we contacted them about our “loyal customer” rate they took it upon themselves to highjack our ISP (Internet Service Provider). We have been with a great service provider, CPinternet for over 12 years and use them for our ISP and hosting of websites. Qwest Centurylink called them and cancelled our service without clearly asking for our permission so they could take it for themselves. It took us until now to be able to get back online. Two straight days of calls to Qwest (mostly foreign autoresponding symptom analyzers) before a conference call was created with our service provider. At that point, Qwest informed me that the problem must be our modem and sent us off to Best Buy to purchase a new one. Just before installing the new modem (after being gone for the weekend) I turned on our main computer to discover that the current modem must have “fixed” itself. We are now back on the net with CPinternet.  Now we get to take the new one back to Best Buy.

We do most of our business on the internet and this attempt to highjack our ISP was completely unnecessary. They cost us dearly and we certainly will not forget it. If you change any aspect of your service please make it clear to Qwest Centurylink that you will not allow them to change your ISP.

Thanks for your understanding during this outage,

Jon Wright
J&K Creative!

Visit My Website: http://www.artbyjon.com
Posted by Jon Wright at 11:44 AM

2 comments:

  1. Hello,
    My name is Steve and I am a manager for the social media arm of the executive office. We have very strict guidelines in place to avoid any kind of transference of any service be it DSL, long distance or local calling. It should have required some sort of permission or third party verification as a matter of policy so I’m a little perplexed as to how this happened. If you could, please send us a detailed email regarding this entire transaction to TalkToUs@CenturyLink.com please include the number associated with account, the billing number and your address, names dates and times and we will get to the bottom of this and reply with an appropriate remedy and explanation.
    Best regards,
    Steve
    @CenturyLinkHelp

    ReplyDelete

  2. All of this was done for your convenience.

    ReplyDelete

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